J9九游会

AISWare CEM

Based on the customer’s ECS, it realizes O&M and operating goals such as rapid positioning of network problems, customer retention, and improvement of customer satisfaction.

Product superiority

Product value

01

Customer Experience Quantification and Optimization

  • With a telecom psychology experience algorithm engine based on communication AI, it precisely quantifies user-level perception indicators, accurately understanding users' network perception and service experience.
  • Through proactive monitoring of 4/5G networks, services, and applications' perception and experience during the network journey, potential issues are promptly identified and resolved, ensuring users receive the best experience.
  • Oriented by user QoE, it quickly locates and diagnoses issues, reducing user wait time and enhancing user satisfaction.
02

Provision of Personalized Services

  • Insight into each user's experience perception during the network journey, providing data support for personalized services.
  • Identifying different user scenarios ensures that users receive customized service experiences in various scenarios.
  • It provides users with personalized services through network and business systems, satisfying users' diverse needs.
03

Intelligent Operation and Maintenance

  • The customer experience management system based on comprehensive data integration provides intelligent decision support for operational work.
  • It offers more granular user self-service, user interaction, and self-help solutions for troubleshooting.
  • Comprehensive virtualization and service-orientation assist operators in reducing costs and increasing efficiency, enhancing maintenance/operation work efficiency.
04

Collaboration and Neutrality

  • From a neutral perspective, it coordinates the integration and data analysis of multi-vendor network elements and devices, ensuring the comprehensiveness and accuracy of data.
  • Through the PaaS layer API network management, it shares analysis results across departments and specialties, promoting internal collaboration and efficiency enhancement.

Application scenario

User Perception Analysis
  • Poor-quality user analysis
  • Root cause identification
  • Customer journey profiling
  • Scenario perception evaluation
Intelligent Perception Assurance
  • Work order intelligent analysis
  • Root cause identification
  • Home broadband multi-dimensional analysis
Business Quality Management
  • Service quality overview
  • Data quality boundary definition
  • Voice service overview
  • Cell location analysis

Customer success case

AISWare CEM Helps a Mobile Provincial Company Improve Home Broadband Service Perception Analysis and Operation & Maintenance Support Closed-Loop

Analyzing the overall satisfaction of home broadband users' perception, it presents an overall view of home broadband traffic, service quality, user satisfaction, etc., greatly improving high-dimensional quality analysis and boundary definition, poor-quality user correlation positioning, and potential dissatisfied user mining capabilities. User perception risk monitoring has shifted from passive to proactive, enhancing proactive maintenance quality.

  • 1.2 million Achieve cost savings annually
AISWare CEM Builds a Full-Process Digital System for Customer Service Business Production and Operation for a Mobile Provincial Company

Relying on the AISWare CEM intelligent customer service platform, customers have built a comprehensive user perception satisfaction evaluation model, identifying the root causes of dissatisfaction and conducting traceability analysis. At the same time, dissatisfied users are clustered into classified scenarios, with comprehensive analysis and maintenance based on scenarios and individual users, continuously promoting the improvement of network-wide user perception.

  • 2 million Achieve cost savings annually
  • 20% Efficiency improvement
AISWare CEM Provides a User Perception Evaluation and Analysis Solution for a Provincial Mobile Company

The AsiaInfo user perception evaluation and analysis solution builds 5G service end-to-end quality management capabilities based on various data, forming a three-dimensional multi-dimensional perception evaluation system for “users, services, and networks” oriented towards 5G networks, meeting the quality management needs of telecommunications operators for mobile networks.

  • 35% Efficiency improvement
  • 200% Scheduling capability enhancement

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